The Original and Multi-Award Winning TV Craft Channel

  • Sky 674
  • Freeview 23
  • Virgin 748
  • Freesat 813
Club Class

Technical FAQs

If you have a question about shopping online at, you may be able to find an answer below. Here are some of our customers' most frequently asked questions.

If your question is not answered below or for general enquiries/feedback regarding Create and Craft, please click here to Contact Us.

Will this site work on my browser?


We have optimized our website to work on Internet Explorer 8, Firefox 3, Chrome 8 and Safari 5. We recommend you update your browsers to the latest version to ensure you get the latest fixes and security improvements.

Downloads for the latest browser versions:

Internet Explorer: 




Please note: Create and Craft is not responsible for the content of external websites. Please refer to manufacturer's website for help and support on your browser.

Back to Top

What is a firewall?

A firewall is a piece of software or hardware that helps screen-out hackers and viruses that try to reach your computer via the internet. Using a firewall is the most effective and important first step to help protect your computer. NOTE: It's important to turn on your firewall before you connect to the internet.

Allowing content through your firewall:

To allow content through your firewall, you would create an exception to enable a particular programme to send information back and forth through your firewall – another term is called unblocking. An alternative way to allow content through is to open one or more ports, which is like opening a 'tiny door'. However, this is less secure. It's generally safer to create a program exception than to open a port. If you open a port, it stays open until you close it, whether or not being used program. If you create an exception, the "door" is open only when needed for a particular communication.

To help decrease your security risk:

- Never create an exception or open a port for a program that you do not recognise

- Only create an exception or open a port when you really need to, and remove exceptions or close ports that you no longer need.

Back to Top

What is a Net Nanny?

A Net Nanny is a piece of software you can download and install onto your computer to help filter inappropriate content and prevent it being viewed by children. There is a wide choice of similar software products available online. Some of the others most commonly known include: Control Kids, SpectorPro and Content Protect.

Back to Top

What is Active Content and Active X?

A small window may pop up onto your screen when entering a website or a new page on that website containing 'Active content' or 'ActiveX'. Do not be alarmed, for this is not a virus but refers to content on a website that is either interactive (such as internet polls or opt-in features) or dynamic (such as animated GIFs, weather maps, JavaScript applications, streaming video and audio or ActiveX applications).

Back to Top

What are cookies?

If you're a user of the Internet, you've probably heard of the term cookie in relationship to information that can be placed on your computer. A cookie is a small file of letters and numbers downloaded on to your computer when you access certain websites. Cookies allow a website to recognise your preferences when you return to the site.

A cookie does not contain or collect information, but when it is read by a server in conjunction with a web browser, it can help websites deliver a more user-friendly service – for example, remembering your previous purchases or account details.

Cookies are filed in the memory of your browser and contain a randomly-generated, unique number, which a website's server uses to recognise you when you return to the site or browse from page to page. Only that particular server can read, and therefore use, that cookie.

Back to Top

Should I allow cookies?

Depending on the type of cookie we use, cookies also allow us to make our website more user-friendly. For example, permanent cookies allow us to save your password so that you do not have to re-enter it every time you visit our website.

If you wish, you can usually adjust your browser so your computer does not accept cookies. If you do this, you will still be able to browse around the site, but the functions that allow you to add items to your trolley, set up a new account or access an existing account, will not be available.

Alternatively, you can adjust your browser to tell you when a website tries to put a cookie on your computer. How you adjust your browser to stop it accepting cookies or to notify you of them, will depend on the type of internet browser programme your computer uses.

Back to Top

Why won't my video play?

It is quite likely that your video settings are not set up correctly. The most common cause is that an application called 'QuickTime' is trying to play the video, rather than Flash. Select 'QuickTime Player' from your 'Programs' list in the 'Start' menu. Click 'Edit', then 'Preferences' and then 'QuickTime Preferences'. In the 'file types' tab, you must ensure that the 'streaming' option in unchecked'. Next, click on the 'browser' tab, followed by the 'MIME settings' and again remove the tick from the 'streaming' option. Click 'apply', then Ok.

Back to Top

What is Flash?

Flash is a system that allows people to run animations and dynamic presentations on the web. Usually, web pages are 'static' (ie there is very little movement on the page) and can be compared to the pages of a magazine. Pages developed using Flash can better be compared to animations or films because the content can be presented in a time-based format.

Back to Top

What is Flash Player?

The Flash player is a free accessory (referred to as a 'plug-in') that allows the user to view Flash movies. If you try to view the movie without the player, then the Flash presentation will not show and you will probably get a message telling you that you need to download the player.

Back to Top

How do I get Flash Player?

It is very likely that you will already have the Flash player installed on your computer since it is automatically provided with many of the more recent browsers. If you cannot see Flash movies then you will need to download the player from the Adobe web site. The download will take a minute or two over a 56k modem and can be used as soon as download is complete. The player only needs to be installed once. To download the most recent player click here.

Back to Top