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Customer Care

Membership Renewal



Can I renew my membership early?

You can't buy new membership until 21 days before your current membership runs out.

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When my membership runs out, will you remind me that it needs renewing?

Yes, we will send you a renewal email or a letter if you don't have an email address, approximately 21 days before your membership is due to lapse.

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Can I buy the membership as a gift for someone else?

No, you can't currently buy this as a gift.

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What is Craft Club Automatic Renewal?

Your membership will be renewed automatically on an annual basis on the day you originally purchased the membership.

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What products are eligible for the Automatic Renewal Service?

Currently only club membership.

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Are all customers eligible for Automatic Renewal?

Yes.

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How do I enroll for Automatic Renewal?

You can enroll at the time of purchase of a new club membership.

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How do I know if I am enrolled in Automatic Renewal?

It will be included on your welcome email.

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When will the Automatic Renewal occur?

At the end of your subscription term, which is 12 months. A renewal notification will be sent to you 21 days beforehand, informing you that we will be taking payment from you on the date your membership expires.

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I received an email informing me that you're unable to automatically renew my subscription due to invalid payment information. What do I do? What if I do nothing?

You will need to contact customer services and purchase a new product. If you do nothing, your subscription will end on expiry date. Contact Us

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How do I update or use a different credit card?

You will need to contact customer services with your revised card details. Contact Us

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How soon will I see the charges on my credit card statement?

This will appear the same as any other transactions.

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What does this transaction look like on my credit card statement?

It will be from Ideal Shopping Direct.

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What if I'm charged an incorrect amount; how do I resolve it?

Contact customer services

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How do I cancel my Automatic Renewal?

Put your instructions in writing and send to Create and Craft Club Manager, Ideal Shopping Direct Plc, Ideal Home House, Newark Road, Peterborough, PE1 5WG.

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Is there a "cooling off" period after Automatic Renewal?

There is no cooling off period, however, if you wish to cancel, there will be no fee application. If you cancel within 7 days you will receive a full refund; if you cancel between 7-28 days you will receive a 50% refund. After 28 days, no refund will be given.

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What if I don't cancel my Automatic Renewal in time?

If you cancel after renewal and within 7 days, you will receive a full refund.

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Will Ideal Shopping Direct use my email address for marketing purposes?

Not if you've opted out of receiving marketing information. This can be done in your account.

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Can I "opt out" of Automatic Renewal at my time of purchase?

Yes you can. You will be advised of Automatic Renewal and given the option to opt-out when you purchase.

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