Our ScanNCut experts have shared some frequently asked questions to help you get the most out of your ScanNCut. If you have a great FAQ of your own, please share it on our social pages.
Can I change the colour contrast level when I am using the Direct cut or Scan to cut data?
In Direct cut, you can't – and for a good reason. The ScanNCut machine needs to see the scanned image in its original colour scheme. This way, it can determine what part of the colour range it can recognise and cut. In the Scan to cut data function you can change the contrast levels, so you can control how much information you'd like ScanNCut to process for your design.
Many factors determine this. First, each machine may vary a small amount, as well as the mats. The mats' usage, materials used, climate and humidity may also play a part in why different mats react and work differently.
Can I use the ScanNCut machine with food product such as fondant?
No. Neither the ScanNCut machine nor the accessories are designed to be used with fondant or any other type of food product. Sorry.
How can I see the designs to cut when the fabric that I scanned is so dark?
There's a built-in feature that desaturates the surface colour and allows you to see your designs with ease. To access it, simply touch the key on the left with the wrench icon. Scroll down to the page for the Background option. Here you can select the dimmer image (grey with white polka dots) or select 'Off' to turn off the scanned image. This will allow you to still see your background and set your design exactly where you want it to be cut on the fabric.
How can I use my computer or software with ScanNCut?
We created ScanNCut to free crafters from being tethered to a computer or paying for expensive cartridges. With ScanNCut, you can easily scan-in and save designs or cut directly from your surface. Enjoy the freedom of your cutting-machine software and like the versatility of using SVG files? We're working on a cloud-based website to allow for editing features that could include converting SVG files into ScanNCut files (FMC files).
How do I use ScanNCut to cut fabric?
To begin, starch and iron your fabric, if possible. Next, apply a fabric support sheet to your Standard mat. Then take your fabric and gently lie it across your mat within the grid area. Once it's in place, run the back of your spatula handle across your fabric. This securely presses the fabric to your mat and releases any air pockets.
Before cutting your fabric, always do a test cut to ensure that your fabric and blade depth work together. Start with a smaller blade depth and work your way up to what you need. This avoids cutting too deep and through your mat. Once you have your fabric secure and your desired blade depth, cut your design as needed. If the blade is still not working, experiment with Cut pressure and Cut speed in your tools function.
How long will my mats last?
This depends on what you use each mat for and how often they're used. To help preserve the longevity of your mat, check out our FAQ on What mat should I use for what?' This will help you use your mats appropriately, which will help prolong them.
We also recommend using the Fabric support sheets to help preserve your Standard mat. This reusable and disposable sheet is perfect for cutting fibrous materials such as thicker types of fabric. When you've used it, simply remove it from your mat and replace with a new one. You'll notice your mat will remain as you left it while using the support sheets. This helps prolong the life of your mats during fabric cutting and use.
Another way of preventing cutting through mats is to try a test cut before cutting out your design. Tip: start your testing at a lower setting. Test your blade by creating a kiss cut, especially when using the Fabric support sheet. This will cut out your desired surface, but not cut through your Fabric support sheet.
How long will my pens last?
The life of a pen will depend on a variety of factors including use.
How long will the blade last?
This depends on the use and frequency of use of each blade.
I am trying to cut fabric and the blade is dragging. How do I know which blade and mat are best?
Usually, fabric cutting will be for fabric backed with an iron-on material (stabiliser) or a quilting cotton pressed with spray starch or fabric sizing applied first. In each case, apply a form of stabilisation to the fabric before cutting. Next, select the Standard mat and the Standard blade holder and Blade. Start with a blade depth setting of 6 on the cartridge and the default settings for Cut speed  and Cut pressure  in the tools function. (These default settings are highlighted.)
Use the test mode to cut a test piece first of around 1" square. If you don't like the blade depth of 6, work your way up until you find what works for you. We recommend keeping a cut journal so that this information will be handy in the future.
My mat is way too sticky. I'm worried it will not let go of my paper and may rip my design?
Crafter Erin Bassett recommends lightly pressing your mat on a piece of clothing to reduce the initial tackiness. It should still remain tacky enough for regular use.
ScanNCut will cut through a lot of paper types. How do I know where to start?
ScanNCut is great for cutting paper. With the background scan and Direct cut function, ScanNCut opens up a whole new world of possibilities. When cutting paper, the best way to start is to analyse your paper to see what depth you need to cut to and carry out a test cut. Always start with a smaller blade depth and work your way up. Your standard machine setting should work fine, but you can adjust as needed.
With thin paper, start with your Standard blade at a setting of 1-2. For cardstock or heavier patterned paper, start with a depth of 4. For glittered cardstock, start with a depth of 6. For specialty papers, you should measure your blade to your paper and see what depth will work and not be too deep. To become comfortable with cutting, start a cut journal to keep track of the best settings. Your type of material also affects which mat you use. Check out the FAQ 'What mat should I use for what?' to find the exact answer for your cutting needs.
What do I do if I cut through my mat on the FIRST run – even though I followed your printed instructions?
The easy start-up guide is a suggestive guide to help you get started with your materials. But we always recommend using a test setting on your first cut to get a feel for how the ScanNCut machine works. Every type of surface you cut will be different and some of the materials you try to cut could be thinner than the material initially tested. Avoid damaging your mat by test-cutting your blade depth and settings before attempting your design cut. Cut your test marking at the bottom of your surface away from where you want to cut your design.
Which mat should I use for what?
The Low-tack adhesive mat is made for delicate materials such as thin papers, tissue paper, vellum, thin patterned papers, vinyl and computer paper. The low tack, although not quite as tacky, will still survive through many cuts of varying materials.
The Standard mat is made for more substantial materials. This mat helps you cut items such as painted canvas, chipboard, cardboard, denim, leather, heavy and regular cardstock and glittered cardstock. It supports thicker, more difficult-to-cut materials. To help secure and support fabric while cutting, we also created a Fabric support sheet that can be used multiple times, removed and re-applied to your purple mat. This sheet helps ensure fabric is secured while cutting.
Why do I need to print all my JPG files? Why can't I just import them with my USB?
ScanNCut will read FCM files only so, for best results, print your file and scan it into your machine. If you love the ease of using software, we're working on a cloud-based website that will help eliminate this step.
Will Brother have a community or forum that I can find out more from other crafters?
Yes, we're excited to share any information that we find helpful with our ScanNCut users. It's important to us that crafters have a place that they can feel comfortable sharing projects and information with other crafters. We're working on this and will be happy to have a ScanNCut community to share information with.
If you should not find the answer you are looking for in this list and in our Solution Center, please contact us:
Brother Sewing Machines Europ GmbH UK Branch,
All Enquires: from UK call 08444 999 444 from Ireland call +44 8444 999 444