Where is my latest CD?

If you are a new CD member, please be aware that you will receive the next CD when it is published and sent out. You will not receive the current CD which has already been sent to members.

The bi-monthly CD is issued up to 14 working days after the 1st of the following months: January, March, May, July, September and November. If you have still not received your Club CD after these dates, and had no communication from us explaining if there has been a bona fide delay to the CD, check the club homepage for more information.

Please note: Issue 29 will be delivered between January 18th and 25th.

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I cannot open my magazine on the CD

The club magazine changed to a new turning page style website from Issue 27. Some customers have complained that they are not able to open the magazine and that they only get folders. When you first open your CD you need to double click on START_HERE.html (Step 1). Then click on Volume 1 or Volume 2 of the CD (Step 2). Once you click on either volume you will be presented with a folder. Please find the icon that says 'Volume 1 (Double Click to Open)' and double click to open (Step 3).

Some machines come up with a warning asking if you wish to 'run' this application just click 'run' and your magazine should then load.

As always here at Craft we try to make your experience easy and fun. If you are still having trouble please contact a member of our customer service team and they will be happy to help you.

I don't know how to access my club content

Click on the Projects link found at the top of this site then use your username and password. Alternatively you can click here to log in.

I can't log onto the online club content and keep getting the message "Please check your details and try again".

CAUSE - This will be caused by either your username or password being entered incorrectly.

SOLUTION - Double check that you are entering the correct details EXACTLY as they appear on your welcoming letter or email. If you've been trying for some time, try using the < Delete > key on your keyboard a number of times in each box, before making the entries. If you are still experiencing problems please contact our Customer Service team on 08431 681 000.

Where do I find all the club content when I arrive at the Club Homepage?

At the top of the Club Homepage, you will see a link called Club click on this to see your club homepage. From here you will be able to access your club magazine, projects and get news on club events or shows.

The club content will not load?

CAUSE - This will be due to a number of incorrect settings on your computer. The most common cause is due to active "pop-up blockers", literally stopping the content window from popping u. This will usually be accompanied by a short 'be-doop' sound.

SOLUTION - Although the blocker is doing its job, you need to alter the setting to allow pop-ups from the Craft website. This can be done in a number of ways:

• You can switch off, or lower the filter settings of your pop-up blocker via the privacy settings, (in the 'General' section of your 'Windows Internet Settings' in the Control Panel)
• Or simply input www.createandcraftclub.tv into the sites that you allow pop-ups from. Be aware that sometimes you will have "third party blockers" working in the background, (usually on a Yahoo or MSN tool bar near the top of your Internet Explorer window). These will either have been already loaded, or downloaded and activated with your internet provider. If this is the case, you will also need to apply the same setting to each of these.

If not, you may not got the relevant software loaded on your PC to enable your content to be viewed. This software is called 'Flash'. You can download it free, simply by visiting Adobe, clicking on the link for 'Agree and install now' and following the instructions.

While downloading the back issue magazines (1-16), why does the page counter freeze?

CAUSE - The reason for this is likely to be that your Temporary Internet Folder is full.

SOLUTION - If you are using Internet Explorer, go to the General section of your Internet Settings via the control panel, or the Tool drop down menu in Internet Explorer, click on the "Delete Files" button, tick the box next to "Delete Offline Files" and then click "OK" This box will then close. Now close down your browser and reload to re-access the content.

I can see the content, but why can I see only half of the navigation panel?

CAUSE - It sounds like you are using a small screen size.This website is optimised for the1024x768 screen size.

SOLUTION - You can get round this by right-clicking your mouse over your desktop background/wallpaper then clicking "properties" on the drop-down menu. This will bring up the settings window. Click on the "settings" tab. To the bottom left of this box will be a slider bar which is likely to be set to 800 x 600. Move this along to 1024 x 768, then click "Apply" and "OK". This will solve the problem but will make all the other things on your desktop look a little smaller. If this is undesirable, simply reverse this simple procedure when you have finished with the content.

Why am I unable to download the worksheets or templates?

CAUSE - Pop-up blockers have been set or incorrect software has been loaded.

SOLUTION - Firstly, you must have 'Adobe Acrobat Reader' installed on your computer to download any templates or worksheets. You can download it for free on the Adobe website. If you have done this and still have problems please follow the steps in 'the club content won't load'

I would like to get back issues. How do I do this?

Back issues are only available on CD for a limited time. However you can view these online by visiting our back issues page. Click here to go to this page.

I am already a member; what happens to my membership now? Will I get my Discount Voucher and gifts?

Your club membership will remain to the end of the term you originally bought from us and then you will be able to re-join. You will still get all the benefits you bought with your membership and more because you will be able to get the regular craft club gift and only pay the P&P.

I have paid for a 3 year membership, so will I miss out on the Discount Voucher and any of the new benefits?

Don't worry - as a 3 year member you will get a £10 discount voucher on your account every year. And, of course, as a club member you will get all the new and exciting club benefits. Back to Top

I have a 3 year membership - is this still valid?

Yes, it will remain valid until it expires.Back to Top

Can I still purchase the CDs?

Yes, if you buy the club membership you are eligible to buy 6 CDs a year for the price of £10, less your 10% discount.Back to Top

I'm already a member and this doesn't finish until later in the year - can I purchase this now and activate it when my current membership ends?

No, you can't buy new membership until 21 days before your current membership runs out.Back to Top

When my membership runs out, will you remind me that it needs renewing?

Yes, we will send you a renewal email or a letter if you don't have an email address, approximately 21 days before your membership is due to lapse.Back to Top

Can I buy the membership as a gift for someone else?

No, you can't currently buy this as a gift..Back to Top

How do I use my discount voucher?

You can use your discount voucher to buy any craft purchase on either the website, the order entry or the IVR system. The minimum spend will be £10. You will not get a refund if you spend less than £10 and there is no monetary replacement.

Please note: You have to add products worth at least £10 to your basket, before your £10 credit appears on your account.

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Can I use it against another membership?

No, you will not be able to do this.Back to Top

If I don't spend the entire £10, can I use the remainder at a later date?

No, you have to spend the full amount in one transaction.Back to Top

Can I use it to pay my P&P?

No, you can't use it to pay for postage and packaging.Back to Top

When I try to watch video, it will not play. What am I doing wrong?

It is quite likely that your video settings are not set up correctly. The most common cause is that an application called 'QuickTime' is trying to play the video, rather than Flash. Select 'QuickTime Player' from your 'Programs' list in the 'Start' menu. Click 'Edit', then 'Preferences' and then 'QuickTime Preferences'. In the 'file types' tab, you must ensure that the 'streaming' option in unchecked'. Next, click on the 'browser' tab, followed by the 'MIME settings' and again remove the tick from the 'streaming' option. Click 'apply', then Ok.

What is Flash?

Flash is a system that allows people to run animations and dynamic presentations on the web. Usually, web pages are 'static' (ie there is very little movement on the page) and can be compared to the pages of a magazine. Pages developed using Flash can better be compared to animations or films because the content can be presented in a time-based format. This is why Flash presentations are often referred to as 'movies'. If you need to download flash click here.

What is the Flash player?

The Flash player is a free accessory (referred to as a 'plug-in') that allows the user to view Flash movies. If you try to view the movie without the player, then the Flash presentation will not show and you will probably get a message telling you that you need to download the player. To download the most recent player click here.

How do I get the Flash player?

It is very likely that you will already have the Flash player installed on your computer since it is automatically provided with many of the more recent browsers. If you cannot see Flash movies then you will need to download the player from the Adobe web site. The download will take a minute or two over a 56k modem and can be used as soon as download is complete. The player only needs to be installed once.

Install the Flash player - http://www.adobe.com/products/flashplayer/

What should I do if I have problems with the installation?

If you do have any problems with downloading the Flash player, then you can get help from the Adobe web site.

Visit Adobe for help

Support: Please note we do not provide support for the Flash player product.

I still have a problem that is not covered in your FAQ section?

Should you have any other queries about the Club, we can be contacted via e-mail for any problems with the club content or subscription, or for general queries at members@createandcraftclub.tv. Alternatively, you can call us on our dedicated Member Help Line on 08431 681 000; lines are open Monday to Friday, 9:00am - 4:00pm (except Bank Holidays).