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What is Flexi-pay?

Flexi-pay is an additional service we offer our customers to help make a product more affordable by spreading its cost(excluding postage and packaging) across 2, 3 or 4 instalments, interest free.

The first payment is made when you place your order the remaining payments will be taken in subsequent monthly instalments.

Flexi-pay is so easy to set up – we do it all for you! Here's how it works:

Step 1: Look For the Flexi-pay Symbol

Wherever you see this Flexi-pay symbol - on TV or on the website - it means you can choose the Flexi-pay option for that item if you wish.

 

Step 2: See the Flexi-pay Details on the Product Page

To find out which Flexi-pay options are offered for an item, simply click on the 'Flexi-pay Details' tab on the product page. You'll see instantly how many payments you'll need to make for that item, and the amount of each payment.

Alternatively, call our Customer Services team on 08717 123 455* to discuss your options.

*Calls cost 10p per minute plus network extras.

Step 3: Put More Purchases in Your Flexi-Basket

Once you've added one Flexi-pay item to your basket, you can add others! These additional items will also be included in your Flexi-pay plan*.

* Please check your basket before you check out, as some items may not be available on Flexi-pay.

Step 4: Select Your Flexi-pay Items in the Checkout

Once you've added your items to your basket and reached the checkout, you'll be taken to an Order Confirmation page. Under Order Details, tick the box to choose Flexi-pay and scroll down to see your available payment options. Tick the box of your choice.

Step 5: Confirm Your Checkout Selection and First Payment

Read through your Order Summary to check that Flexi-pay has been applied and that your first payment (made with your order), is what you expect.

If you order over the phone, our Customer Services adviser will confirm your plan.

Step 6 – Confirmation of Your Purchase and Flexi-pay Amounts Schedule

You'll receive a letter through the post, detailing your purchase and confirming payment amounts and the dates they'll be taken from your credit/debit card. You'll know exactly what you'll be paying, and when.




Frequently Asked Questions

  • What happens if I order some products on Flexi-pay and some non-Flexi-pay products at the same time?
  • What if I order two Flexi-pay products at the same time but with different payment schedules?
  • How do I pay?
  • How do I settle the account early??
  • What happens if I miss a payment?
  • What happens if the third attempt to take payment fails?
  • What happens if I need to return an item paid for with Flexi-Pay?
  • I'm Confused, how are my instalments calculated?
  • What happens if I order some products on Flexi-pay and some non-Flexi-pay products at the same time?

    What if I order two Flexi-pay products at the same time but with different payment schedules?

    How do I pay?

    How do I settle the account early?

    What happens if I miss a payment?

    What happens if the third attempt to take payment fails?

    What happens if I need to return an item paid for with Flexi-pay?

    I'm confused, how are my instalments calculated?

    Any questions about Flexi-Pay, just call our Customer Services Team on 08717 123 455