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What is Flexi-pay?

Flexi-pay is a service we offer our customers to help make a product more affordable by spreading its cost(excluding postage and packaging) across 2, 3 or 4 instalments, interest free.

The first payment is made when you place your order and the remaining payments will be taken in subsequent monthly instalments.

Flexi-pay is so easy to set up – we do it all for you!

Here's how it works:

Step 1: Look For the Flexi-pay Symbol

Wherever you see this Flexi-pay symbol - on TV or on the website - it means you can choose the Flexi-pay option for that item if you wish.

Flexi-pay Logo

Step 2: See the Flexi-pay Details on the Product Page

To find out which Flexi-pay options are offered for an item, simply click on the 'Flexi-pay Details' tab on the product page. You'll see what Flexi-Pay Plans there are, how many payments you'll need to make, and the amount of each payment.

Alternatively, Contact Us to discuss your options.

Step 3: Flexi-Basket

Once you've added one Flexi-pay item to your basket, you can add others (Even if they're not on Flexi-Pay). These additional items will also be included in your Flexi-pay plan*.

* Please check your basket before you check out, as some items may not be available on Flexi-pay.

Step 4: Select Your Flexi-pay Items in the Checkout

Once you've added your items to your basket and reached the checkout, you'll be taken to an Order Confirmation page. Under Payment Options, tick the box 'Add Flexi Pay to my order'.

If you have some Flexi-pay and some non-Flexi-pay items on the same order, you may be offered the opportunity to pay for all products by Flexi-pay through Flexi-Basket.

If you don't want to do this, or if you're not offered this option, you'll pay for any non-Flexi-pay items in full when you place your order.

If you order two products at the same time but with different payment schedules – for example, a two-month and a three-month term - you'll automatically be given the choice of paying for both products over the longer time period.

Once you have decided which item(s) you would like to include in Flexi-Pay, you then Choose Your Plan.

Confirm your Flexi-Pay Options.

Step 5: Confirm Your Selection and First Payment

Read through your Basket Summary to check that Flexi-pay has been applied and that your first payment (made with your order), is what you expect.

If you order over the phone, our Customer Services adviser will confirm your plan.

Step 6 – Payment

Flexi-pay instalments must be paid with a credit or debit card. At this time Maestro Debit cards and PayPal are not supported for payment by Flexi-pay.

We take payment of the first instalment, plus postage and packaging, when you place your order, then subsequent monthly instalments automatically from the same card until the order is fully paid.

Please note: If the credit or debit card you used to pay Flexi-pay instalments is lost, stolen, or cancelled, you must contact Customer Services so we can update your Flexi-pay account.

7 – Confirmation of Your Purchase and Flexi-pay Amounts Schedule

You'll receive a letter through the post, detailing your purchase and confirming payment amounts and the dates they'll be taken from your credit/debit card. You'll know exactly what you'll be paying, and when.

Frequentley Asked Questions

  • What happens if I order some products on Flexi-pay and some non-Flexi-pay products at the same time?
  • What if I order two Flexi-pay products at the same time but with different payment schedules?
  • How do I pay?
  • How do I settle the account early??
  • What happens if I miss a payment?
  • What happens if the third attempt to take payment fails?
  • What happens if I need to return an item paid for with Flexi-Pay?
  • I'm Confused, how are my instalments calculated?
  • How do I settle the account early?

    What happens if I miss a payment?

    *Please note that from1st January 2014, the administration charge will increase to £15.00 plus VAT.

    * Please note that from 1st January 2014, the administration charge will increase to £15.00 plus VAT and the combined amount (for two administration fees) will increase to £30 plus VAT.

    What happens if I need to return an item paid for with Flexi-pay?

    How are my instalments calculated?