Contact Us

If you have a question about shopping online at createandcraft.com you may be able to find an answer below. Here are some of our customers’ most frequently asked questions.

Where is my order?

When we receive your order, an Order Confirmation screen will be generated, issuing an order reference number. Please print out this page for future reference. You'll also receive an email confirming that we have received your order details. If you order by telephone, you will receive an order number. You can then find out where you order is at any stage by using the online Track and Trace service or by calling our Customer Services team.

What is your refund policy?

We want you to be totally satisfied with every purchase you make from Create and Craft. If for any reason, you are not completely happy with your purchase, please see our Returns & Refunds page.

Where is my refund?

Please allow five to seven working days to receive your refund. See our Returns & Refunds page for more information.

Why have I not received back postage costs on a returned order?

Refunds on postage are only given in certain circumstances. Please contact a member of the Customer Services team on 08431 680 000 for refunds. 

How long will delivery take?

Please allow up to 10 working days. Please note that if your order is made up of a combination of items, deliveries may be made separately. See Home Delivery for more information.

Telephone Numbers:

08431 680 000 - Create and Craft Customer Services (Open 8am to 6pm, Monday to Friday and 9am to 5pm, Saturday and Sunday)

09056 480 480 - Automated Create and Craft OrderLine (Please note, calls cost 20p per minute from BT landlines, other networks and mobiles may cost more)

08431 681 000 - Create and Craft Club Member Helpline (Open 10am to 4pm, Monday to Friday

*Please note calls may be recorded for training purposes

Fax:

08431 681 681 - Company Fax

08431 681 681 - Create and Craft Fax

08431 681 680 - Buying Department

Email:

Customer Services (customer.services@idealshoppingdirect.co.uk)

Vacancies (vacancies@idealshoppingdirect.co.uk)

For all technical matters ONLY concerning the web sites (webmaster@idealshoppingdirect.co.uk)
Emails to this address concerning delivery of items or account information may not be answered as promptly as technical questions.

Company Information:

Idealworld is a trading name of Ideal Shopping Direct Plc
Registered in England: No. 1534758
VAT No. GB 738164028

For further information please review our Terms and Conditions page