The UK's only dedicated Craft channel

  • Sky 671
  • Freeview 36
  • Virgin 748
  • Freesat 813
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CONTACT US

Talk to us live on TV!

For the chance to chat with our presenters and guests,
contact the studio during live hours (8am-8pm):

Tel: 08436 366 770
Email: studio@createandcraft.tv
.

Telephone:

Customer Service
Open 24 hours a day, 7 days a week
Tel: 08717 123 455*

*Calls cost 10p per minute plus network extras.

Orderline
Tel: 09056 480 480**

**Please note, calls cost 20p per minute plus network extras.
For complaints about this 090 service call 0843 308 1979.

Club Member Helpline
Tel: 0871 712 3555***

***Calls may be recorded for training purposes.

Fax:

General Enquires - 08431 681 681

Buying Department - 08431 681 680

Email:

Customer Services - customer.services@idealshoppingdirect.co.uk

Vacancies - vacancies@idealshoppingdirect.co.uk

Technical* - webmaster@idealshoppingdirect.co.uk

*Emails to this address concerning delivery of items or account information may not be answered as promptly as technical questions.

Write to Us:

Create and Craft
Ideal Home House,
Newark Road,
Peterborough,
PE1 5WG

Create and Craft is a trading name of Ideal Shopping Direct Limited Registered in England: No. 1534758 VAT No. GB 738164028

Frequently Asked Questions

Here are some of our customers' most frequently asked questions. If you cannot find the answer to your question below, don't hesitate to contact us.

Where is my order?

When we receive your order via the website, an Order Confirmation screen will be generated, issuing an order number. Please print out this page for
future reference. You'll also receive an email confirming that we have received your order details. If you order by telephone, you will also receive an
order number. You can then find out where you order is at any stage by using the online Track and Trace service or by calling our Customer Services team.

What is your refund policy?

We want you to be totally satisfied with every purchase you make from Create and Craft. If for any reason, you are not completely happy with
your purchase, please see our Returns & Refunds page.

Where is my refund?

Please allow five to seven working days to receive your refund. See our Returns & Refunds page for more information.

Why have I not received back postage costs on a returned order?

Refunds on postage are only given in certain circumstances. Please contact a member of the Customer Services team on 08717 123 455*
for refunds. *Calls cost 10p per minute plus network extras.

How long will delivery take?

Please allow up to 10 working days. Please note that if your order is made up of a combination of items, deliveries may be made separately.
See Home Delivery for more information.

For further information please review our Terms and Conditions page.