The UK's only dedicated Craft channel

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Contact Us

why not have a look at some of our customers' most frequently asked questions. If you cannot find the answer to your question, don't hesitate to contact us.

Talk to us live on TV!

For the chance to chat with our presenters and guests,
contact the studio during live hours (8am-8pm):

Tel: 08436 366 770
Email: [email protected]


General Enquires - 08431 681 681

Buying Department - 08431 681 680


Customer Services - [email protected]

Vacancies - [email protected]

Technical* - [email protected]

*Emails to this address concerning delivery of items or account information
may not be answered as promptly as technical questions.

Write to Us:

Create and Craft
Ideal Home House,
Newark Road,

Create and Craft is a trading name of Ideal Shopping Direct Limited Registered
in England: No. 1534758 VAT No. GB 738164028


Customer Service
If you are calling to track your order
Tel: 08717 123455*

If you are calling to change your address or payment details
Tel: 08717 123455*

If you are calling to check a refund or returns
Tel: 08717 123455*

If you have a query regarding the timing of your delivery
Tel: 08717 123455*

If you have a problem with your product or wish to cancel your order
Tel: 0330 3321301*

For all other queries please call
08717 123455*

*Calls cost 10p per minute plus network extras.

Tel: 09056 480 480**

**Please note, calls cost 20p per minute plus network extras.
For complaints about this 090 service call 0843 308 1979.

Our UK opening hours are:
Monday to Friday 9am to 6pm
Saturday Closed
Sunday Closed